Privacy Policy

1. Introduction

At Crabcut AI, we take your privacy seriously. This Privacy Policy explains how we process personal data of individuals who use our services, including our platform, websites (e.g. crabcut.ai), and other products and services ("Services").

By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

2. Scope – What Does This Policy Cover?

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information relating to an identified or identifiable individual, such as your name, email address, or IP address.

3. What Information Do We Collect?

We collect various categories of Personal Data, including:

• Contact Information: Name and email address.
• Device/Browser Data: IP address, device ID, type of device/operating system/browser used, and cookies.
• Usage Data: Web page interactions, referring webpage/source, and statistics associated with your interaction with the Services.
• User Content: Videos, images, and transcripts you upload or process through our platform.
• Payment Data: Payment details are collected and processed by our payment partner, Stripe. We do not store your full payment card information.

4. How We Use Your Personal Data

We use your Personal Data for the following purposes:

• Providing, customizing, and improving the Services.
• Creating and managing your account.
• Processing transactions and billing.
• Providing support and assistance.
• Improving our AI models and platform features.
• Sending communications about our services.
• Ensuring security and fraud protection.
• Meeting legal requirements.

5. How We Disclose Your Personal Data

We may share your Personal Data with the following categories of service providers:

• Hosting & Technology Providers: To run our platform (e.g., Google Cloud).
• Analytics Partners: To understand how users interact with our Services (e.g., Google Analytics).
• Payment Processors: Stripe, for secure payment processing.

6. Cookies and Tracking

The Services use cookies to recognize your browser, learn how you use our Services, and improve your experience. You can manage cookie preferences through your browser settings, though some features may be unavailable if cookies are disabled.

7. Data Security

We implement technical and organizational measures designed to safeguard your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

We do not knowingly collect or solicit Personal Data from children under 16 years of age. If we learn we have collected Personal Data from a child under 16, we will delete that information as quickly as possible.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@crabcut.ai.